Meet the Team

Lacie Lederman (owner)


Experience

Customer Service, Sales, Reception, and Administrative Assistance

  • 12+ years (2008 – Present)

Office Supervision and Management

  •  7+ years (2013 – Present)

 

Skills | Industry Knowledge | Tools | Technologies

  • Exemplary customer service in written and verbal communication
  • Computer proficiency (Microsoft Office Suite, y-Ed Graph Editor, Dropbox, 85 WPM, QuickBooks, and more!)
  • Time/self management
  • Efficient process scheduling
  • Friendly assertiveness
  • Active listening
  • Adaptability
  • Proactive decision making
  • Accounts payable and receivable
  • Securing sales
  • Detail orientation
  • Industry experience:
    • Tree care
    • Plumbing
    • Construction/remodeling
    • IT support
    • Retail and sales
    • Tax and accounting
    • Legal
    • Massage therapy
    • Counseling
    • Cleaning
    • Home inspection
    • Call center

 

Testimonials

Emily WeberDirector of Operations at Impact Association Management

“If Lacie is on your team, you’ve lucked out! She is one of the few detail-oriented people who actually is. She is 100% reliable. Lacie’s motivation seems to come from within which drives her to succeed beyond expectations. Her desire to continue learning and improving is refreshing and hard to come by. Lacie is extremely professional, qualified and a pleasure to work with.”

 

Kevin HannaDirect Mail and Recruiting Efficiency Manager at Vector Marketing

“I worked with Lacie as her direct supervisor for a couple of years starting in 2009. In her position as a Recruiting Assistant, she had to handle incoming applicant phone calls while also making outgoing calls to those who applied online. She excelled at her position, which required outstanding recruiting and communication skills, confidence, and a strong work ethic. Many of the questions that she had to handle required Lacie to think on her feet and solve immediate and urgent problems on her own. Her performance was exemplary so it’s easy to provide a recommendation without hesitation.”

 

Education

Poynette High School Poynette, WI

High School Diploma | 2008

 

National Seminars Training Madison, WI

Certificate of Continuing Education | 2014

“The Complete Course on How to Supervise People”